Job Description
Additional role requirements:
- UK driving licence
A little bit about what we are looking for...
As the Lettings Coordinator, your role will be to manage the lettings process from end of tenancy to re-let of the property; ensuring we minimise the rent loss to the organisation and meet the lettings targets. Delivering excellent service to our customers both externally and internally.
We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too!
Your responsibilities...
- Provide a quality lettings and allocations service to prospective customers and to local authority partners with whom we operate nominations or choice-based lettings agreements
- Ensure that existing tenants seeking to transfer are provided with correct support and advice around housing options
- Ensure vulnerable applicants who have difficulty accessing the Choice Based Lettings Scheme have equal access to all parts of the allocations process
- Ensure the processes, systems, policies, and procedures are adhered to and to contribute to the development of any reviews
- Commitment to achieving excellent performance and delivering excellent lettings services, particularly in relations to Regulatory Bodies
- Undertake project work as and when required
- Give advice and assistance to anyone with housing issues or queries including information on housing options
- Assist with the marketing and promotion of those properties that do not go through Choice Based Lettings process
- Have an in-depth understanding of the local market and competitors in the area to maintain a competitive advantage
- Understand the company’s business priorities and use the daily structure to ensure you are focused on key activities that achieve the core objectives
- Collate reliable, accurate, and timely management information for Senior Management
- Maintain a detailed knowledge of the Housing Acts 1985, 1988, 1996 and subsequent or relevant statutes, case law and policy relating to the management and provision of accommodation
We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.
Our ideal candidate...
- Good knowledge of housing law and court processes
- Experience and sound knowledge of allocations and lettings particularly around legal and LA commitments
- Experience of working effectively in a target driven operational environment
- Experience within a customer service environment working for a Housing Association or other public service organisation, in a capacity which involved face-to-face interaction with customers, resolving difficult issues
- A sound knowledge of landlord and tenant legislation and best practice, supported by practical experience
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk