Estate Services Administrator

Some of the key tasks and responsibilities include:

• Proactively manage and fully resolve day to day estate enquiries, in line with PA Housings customer service standards
• Provide administrative and day to day support to Estate Services Manager including; correspondence with residents, mail outs, collating reports, coding invoices, credit card reconciliation
• Support the running of the Estate Services Inspector service including; reporting repairs, ordering supplies, raise work orders
• Run tree and garden amnesty campaigns as directed by ESO
• Take minutes at meetings and provide administrative support to meetings, including booking of rooms and diary appointments
• Management the email, telephone and face to face enquiries that come into the estates service from a range of sources including residents, staff and the general public
• Monitor customer satisfaction with the services provided, including identifying issues and trends and providing reports on customer feedback and outcomes

To be successful in this role, we’d be looking for the following…

• Strong admin skills
• Experience of dealing with customers face to face, over the telephone or by email
• Good IT skills, word, excel, MS Outlook

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Please refer to the attached job

description to find out more…​​​​​​​

Do you care about the same things we do?

We have three values we work by. When we meet, we’ll need you to show us how they are important to you too.

• We always do the right thing: We offer the best quality service that we can.
• We’re there when you need us: We listen and take action ensuring we deliver on our promises.
• We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes.

Our EDI Policy:

At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age.

At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers.

As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website.

Equality, diversity and inclusion | PA Housing

So who are we?

PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property – it’s about people. We aim to put our residents at the centre of everything we do and offer first class services to all.

Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders.

Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well.

Disclosure and Barring Service:

This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates.

We’re happy to consider flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk