Job Description
Additional role requirements:
- DBS Check
- Full UK Driving License and access to a car
- Be able to work across London
Make a Real Impact in People’s Lives
We’re on the lookout for a passionate, proactive Tenancy Sustainment Officer to join our dynamic team. This is more than just a job—it’s a chance to empower residents, help them navigate financial challenges, and live in a home where they feel safe, secure, and supported.
What’s in it for you….
In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays – take them when it suits you
- Car leasing scheme
- Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending three to four days per week in the office or visiting residents in their homes as well as being able to work from home, once settled in the role. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What You’ll Be Doing
You’ll be an expert for residents facing financial hardship, welfare reform, or benefit confusion.
- Maximise income and unlock access to benefits
- Deliver tailored advice through home visits and local surgeries
- Guide residents through Universal Credit transitions and appeals
- Build strong partnerships with local authorities, DWP, and support agencies
- Help secure grants, hardship funds, and charitable support
- Spot tenancy risks early and collaborate on solutions
- Champion digital inclusion and improve access to services
- Be a steady hand during life’s toughest moments—bereavement, crisis, or financial strain
You’re a natural problem-solver with a heart for service. You’ll thrive if you:
- Understand welfare reform and benefits systems
- Can confidently support residents with complex needs
- Have experience in housing, financial support, or customer-facing roles
- Communicate with empathy and build trust quickly
- Are organised, self-driven, and ready to manage your own patch
- Can flex your schedule—including occasional evenings or weekends
- Have strong IT skills for accurate record keeping and reporting
If specific qualifications are required, please upload them with your application to demonstrate your eligibility.
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.
Disclosure and Barring Service:
This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions.
So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.
Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.