Service Charge Officer

Do you enjoy working with numbers and making sure things are clear, accurate, and fair for customers?

We’re looking for a detail-focused and customer-driven Service Charge Officer to join our team at PA Housing. This is a great opportunity to play a key role in delivering accurate and transparent service charges that residents can trust.

You’ll be involved in the full service charge cycle — from setting budgets to producing year-end accounts — while working closely with colleagues across the business and supporting residents with their queries. If you enjoy problem-solving, working with data, and making complex information easy to understand, this could be the perfect role for you.

This isn’t just about numbers — it’s about helping residents understand their charges and ensuring we deliver value for money.

Please note: This is a fixed term contract until 1st February 2027

What’s in it for you….

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

• Deliver the full service charge cycle, including budgets, year-end statements, and reconciliations
• Validate service charge costs and ensure accurate allocation across schemes
• Investigate and resolve variances, working with stakeholders to understand differences
• Produce clear and transparent communications for residents about their service charges
• Review invoices, accruals, and prepayments to ensure financial accuracy
• Work closely with auditors and support year-end processes
• Manage a portfolio of schemes and attend site visits to support resident queries
• Collaborate with teams across housing, finance, and estates to ensure a joined-up service
• Support development teams with setting service charges for new schemes
• Identify opportunities to improve processes, accuracy, and value for money

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What we’re looking for:

We’d love to hear from you if you:

• Are a Finance or Accounting graduate, or have some experience in finance, accounting or the housing sector
• Have strong numerical and analytical skills and enjoy working with financial data
• Have an interest in developing a career within finance and service charges, with relevant experience being desirable but not essential
• Are confident using Excel and Microsoft Office, or are keen to develop your skills further
• Can communicate clearly and confidently with residents, explaining financial information and service charges in a simple, helpful and accessible way
• Are organised, detail-focused and able to manage multiple deadlines while maintaining accuracy
• Can demonstrate relevant transferable skills, knowledge or experience from previous roles, education or other settings
• Bring a proactive, “can-do” attitude, a willingness to learn and a commitment to delivering an accurate, customer-focused service

We’re interested in your potential as well as your experience. Whether you’re a recent Finance or Accounting graduate looking to start your career, have some experience within housing or finance, or can demonstrate relevant transferable skills and knowledge from another role, we’d encourage you to apply. Any relevant exposure or experience will be considered.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.